Bisley Industrial Storage – Delivery & Returns
Should you wish to discuss you product and shipping requirements please call us or visit our contact us page.
Free Delivery - All orders above £100 (excluding VAT) to UK mainland destinations (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT and Eire). Orders below £100 will incur a charge of £10 (automatically applied to your basket until carriage paid limit reached).
A recipient must be there to sign for delivery otherwise there is no comeback on the carrier for failed or damaged deliveries and additional charges are normally made by carriers for re-delivery. Standard delivery is Monday to Friday at ANYTIME between 8.30am and 5.30pm to the GROUND FLOOR / KERBSIDE only. We are unable to confirm an exact delivery time but we can usually confirm which day if requested in advance.
"Normal" Delivery Times - Lead times given are an approximation based on the date of manufacturing and courier times. As stock levels change or stock becomes out of stock there may be an increased despatch time. If you require an urgent or next day delivery please call us prior to ordering so we may advise you on next day delivery costs.
The majority of our products are available within 15 – 20 working days however some are made to order and are highlighted by the extended despatch time.
Problems with Deliveries - Please email or us as soon as the item is received. We require photo graphs of the damage along with the product I.D or serial number (if more than one item is bought).
Please contact us for a quotation or for more information.
Order Cancellation/Delivery Deferment
You may modify or cancel your transaction at any time prior to your delivery date which must be made out in writing. Cancellation costs will be advised based on the following. 1) Product not scheduled for production. No charge. 2) Standard product scheduled for assembly: quoted price less 50%. 3) Special product scheduled for production and all product made awaiting despatch: quoted price. Any request to defer delivery from original request to be made in writing. Costs may be incurred and will be advised at time of enquiry.
Damage or short delivery must be notified within 3 working days and accompanied by a carriers note endorsed accordingly. Failure to observe this procedure may invalidate the claim. In the unlikely event that goods delivered do not meet with your standards, please notify us by writing within 14 working days. In such a situation the method of return and liability of cost must be agreed prior to any further action. Each product is subject to it own conditions for returns and may involve a collection and/or restocking charge which will be agreed before arranging the return of the product. Prior to returning any agreed items please call us for instructions. Please note carriage charges are not refundable and you will need to get the items returned to Bisley Industrial Storage Ltd, Newport, NP19 4PW.
Please note all our steel storage products are made-to-order and are therefore are not subject to returns or refunds unless damaged on delivery. Its is the responsibility of the customer to check for any damage before accepting and signing for the delivery.
Incorrectly ordered products that have been delivered are subject to the return conditions below. Please note this excludes any made-to-order products which cannot be returned or refunded.
Items being returned must be wrapped/packaged securely before returning. Returned items that are not in an 'as new condition' will not be credited.
The cost of transport and if applicable a restocking charge is covered by the customer.
Damage goods require photographs forwarded to Bisley Industrial Storage Ltd along with the product I.D or serial number (if more than one item is bought).
For all business transactions The Sale of Goods Act 1979 applies. For Consumers purchasing for home use with delivery to your home address, The Consumer Protection (Distance Selling) Regulations will also apply.